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9a9994 Privacy Policy — Every piece of your information is a trust we take seriously

When you open an account with 9a9994, you share certain personal information with us. This page clearly explains how that information is used, where it goes, and who can access it.

Last Updated: 1 June 2026 | Version 2.4
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What Data Is Collected? How and Why Is It Used? Sharing with Third Parties Data Retention & Security Cookies & Tracking Your Rights Child Protection Policy Policy Updates & Contact
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SSL Encryption
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Data Sales
3 Years
Data Retention Period
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Security Monitoring
9a9994's Core Commitments to Your Privacy
What We Do to Keep Your Data Safe
End-to-End Encryption
Every transaction and login on 9a9994 is protected with 256-bit SSL. Bank-grade encryption ensures your password and card details remain completely unreadable to anyone else.
No Data Sales
Your name, mobile number, or any personal information is never sold to third parties or shared with advertisers.
Stored on Secure Servers
All data is stored in internationally certified data centers, with regular backups and 24/7 automated monitoring to prevent unauthorized access.
Restricted Access Policy
Only 9a9994 staff members who require access to specific data are permitted to view it. All staff are bound by strict confidentiality agreements.
Right to Erasure
You may request to close your account and have your personal data deleted. Unless we are legally required to retain it, your data will be erased within 30 days.
Immediate Data Breach Notification
In the event of a data security incident, affected members will be notified by email or SMS within 72 hours, and immediate steps will be taken to resolve the issue.
Table of Contents
1

What Information We Collect

9a9994 only collects the information needed to provide you with accurate and secure service. No unnecessary data is collected.

Data Type Example When It Is Collected
Identity Information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address During Registration
Financial Information BKash/Nagad number, transaction history On Payments
Technical Information IP address, device model, browser On Every Login
Usage Data Game history, betting patterns Platform Usage

Keep in mind: 9a9994 will never ask for your password or OTP via SMS or phone call. If you receive any such communication, report it to our support team immediately.

A photo of your national ID or passport is required for KYC verification. These documents are used solely to confirm your identity and are never shared with third parties.

2

How and Why Your Data Is Used

9a9994 uses your information solely for specific, transparent purposes. Each purpose is detailed below:

  • Service Delivery: Account creation, transaction processing, gaming services, and customer support.
  • Ensuring Security: Detecting fraud, preventing multiple accounts, and blocking unauthorized logins.
  • Legal Obligations: Completing Anti-Money Laundering (AML) and KYC processes.
  • Responsible Gaming: Identifying unusual gaming patterns to provide members with timely support.
  • Service Improvement: Analyzing usage patterns to improve your experience on the platform.
  • Contact: Sending important updates, security alerts, and transaction confirmations.

Separate consent is obtained from members before sending any promotional emails or SMS. This consent can be withdrawn at any time.

9a9994 never shares your data with third-party advertising networks for profiling or behavioral tracking.

3

Sharing Data with Third Parties

9a9994 shares information with third parties only in a strictly limited set of circumstances. No sharing occurs beyond these cases.

Cases where data may be shared:

  • Payment Processors: Minimum data shared with bKash, Nagad, or banks solely for transaction processing. These institutions operate under their own privacy policies.
  • Legal Authorities: Only the minimum necessary information, shared in response to a valid court order or lawful request from an investigative authority.
  • Security Partners: Anonymized analytical data shared with fraud detection and anti-money laundering systems.
  • Service Providers: Contracted technology service providers for hosting, email, or SMS delivery — all of whom are bound by confidentiality agreements.

9a9994 never sells your data. Information is never shared with advertisers, data brokers, or for any commercial purpose — this is our core commitment.

4

Data Retention & Security

Your data is stored in ISO-certified data centers that meet international standards, with both physical and digital security measures in place.

Security Layers:

  • 256-bit AES Encryption (for stored data)
  • TLS 1.3 Protocol (for data in transit)
  • Multi-Factor Authentication (for staff access)
  • 24/7 Automated Intrusion Detection System (IDS)
  • Regular security audits and penetration testing

How long your data is kept:

  • All data is retained for as long as your account remains active.
  • After account closure, data may be retained for up to 3 years as required by law.
  • Transaction records are retained for up to 5 years in accordance with financial regulations.
  • Upon a deletion request, data beyond legal retention limits will be removed within 30 days.

If you ever suspect unauthorized access to your account, change your password immediately and contact 9a9994 Support. We will take prompt action to secure your account.

5

Cookie & Tracking Policy

9a9994 uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

  • Essential Cookies: Used to maintain your login session and ensure site security. The site cannot function without these.
  • Functional Cookies: To remember your preferences, such as language and theme settings.
  • Analytics Cookies: To understand which parts of the site are used most — completely anonymously.

You can disable cookies from your browser settings, though doing so may affect certain features. 9a9994 does not use any third-party tracking or retargeting cookies.

6

Your Rights

As a member of 9a9994, you have certain rights over your own data. Make sure you are aware of them.

Right to Access
You may request to know what information 9a9994 holds about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data, provided there is no legal obligation requiring it to be retained.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
Right to Object
You may object to the processing of certain types of your data.

To exercise any of these rights, send an email to support@9a9994.biz. We typically respond within 30 days.

7

Child Protection Policy

9a9994's services are intended for users aged 18 and above only. No information is collected from anyone under the age of 18.

Should we inadvertently receive data belonging to a minor, it will be deleted immediately upon identification and the associated account will be closed.

If you suspect that your minor child is using 9a9994, please contact support@9a9994.biz immediately. We will act without delay.

8

Policy Updates & How to Contact Us

9a9994 may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via email or in-app notification.

The date of the most recent update is always shown at the top of this policy. Continued use of the platform constitutes acceptance of the updated policy.

For any privacy-related questions or concerns, please contact us:

  • Email: support@9a9994.biz
  • Live Chat: Active 24/7 on website and app
  • Response Time: Up to 30 business days (typically within 72 hours)

You Play a Role in Keeping Your Data Safe

No matter how secure 9a9994 is, your own vigilance matters just as much. Use a strong password — using your birthday or phone number makes it easy for others to guess.

Never log in over public Wi-Fi. Networks at cafés or shopping malls can expose your connection to others. Always use mobile data or your home network to log in.

Keep two-factor authentication (2FA) enabled on your account. Requiring an OTP at every login means that even if someone knows your password, they still cannot get in. This feature is available free of charge on the 9a9994 app.

What Counts as Personal Data — What You Should Know

Many people think personal data only means a name or address. But in the digital age, your mobile number, email, and even your device's IP address all count as personal information.

9a9994 is aware of all such information and protects every piece of data with equal importance. Your betting history and gaming patterns are also personal information — they are never disclosed.

It is good practice to read this Privacy Policy periodically. We notify you of changes, but reading it yourself ensures you are always up to date on any updates.

Also read our Terms & Conditions
Frequently Asked Questions
Common Questions About Transactions & Bonuses

Under normal circumstances, deposits made via bKash or Nagad are credited to your 9a9994 account within 2–5 minutes. If 15 minutes have passed and your balance has not updated, first check your mobile banking app to confirm whether the transaction was successful. If it was, take the transaction ID and contact 9a9994 Live Chat — it is usually credited manually within 10 minutes. If the deposit failed, any amount deducted from your mobile banking will be refunded within 24 hours.

Say you deposit ৳1,000 and receive a 100% welcome bonus — that's ৳1,000 in bonus funds. A wagering requirement of ×10 means you need to place a total of ৳10,000 in bets (bonus amount × multiplier = 1,000 × 10). Every bet placed, whether you win or lose, counts toward this total. For example, a ৳500 bet leaves ৳9,500 remaining. Once the wagering requirement is met, your bonus balance is automatically transferred to your main balance and becomes withdrawable. A calculator is available on the Bonus page for a detailed breakdown.

Trust Us, Play Safe

Your data is fully protected at 9a9994. Register now and join Bangladesh's most secure gaming platform.

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